Política de envío
Last updated: 23 August 2026
Where we ship
We currently ship to addresses within the United States.
Where your order ships from
We are honest about this because it affects when your parcel arrives: Coathaus products are shipped from our fulfilment partner's warehouse in Asia, not from within the United States. Everything is sent with full international tracking.
We would rather tell you this up front than have you wondering where your package is.
How long it takes
| Stage | Time |
|---|---|
| Order processing | 1–3 business days |
| Transit to your address | 5–11 business days for most orders |
| Typical total | 7–15 business days |
Some orders arrive sooner and some take longer, particularly around holidays and peak shopping periods. These are estimates, not guarantees — once a parcel is handed to the carrier, transit time is outside our control.
What it costs
| Standard tracked shipping | $5.95 |
| Orders over $35 | Free |
Shipping is calculated and shown at checkout before you pay.
Orders with more than one item
If your order contains several products, they may arrive in separate parcels on different days, each with its own tracking number. This is normal and does not mean anything is missing — you will receive tracking for every parcel.
If one part of your order has not arrived within a few days of the rest, email us and we will look into it.
Tracking
You will receive a confirmation email as soon as you order, and a second email with your tracking number once your parcel ships. It can take up to 48 hours for the carrier to show the first scan, so please give it a day or two before worrying.
Wrong or incomplete addresses
Please check your shipping address carefully at checkout. We cannot be responsible for parcels delivered to an address that was entered incorrectly. If a parcel comes back to us as undeliverable, we will contact you to arrange a reshipment; an additional shipping cost may apply.
Late, lost or damaged parcels
If your tracking has not updated in 10 business days, or your order arrives damaged, email support@coathaus.com with your order number. We will open an investigation with the carrier and sort it out with you — replacement or refund, whichever you prefer.
Customs and taxes
For orders shipped to the United States, any applicable duties are already handled. Sales tax, where it applies, is calculated and shown at checkout.
Coathaus
support@coathaus.com
Calle de la Democracia 99, puerta 22
46014 Valencia, Spain